Customer Care & Order Processing

Job description 

As a Customer Care Representative & Order Processing Specialist, you will be the first point of contact for our customers (architects, installers & partners). In this role, you’ll handle the quotation & order process from start to finish—understanding customer needs, suggesting the ideal products, and offering technical guidance. You will collaborate with our internal & external sales team to ensure the orderprocess correctly and customer relationships are strengthened.

Key responsibilities … 

• Responding to customer inquiries via phone, email, and other channels.
• Processing and tracking customer orders in our system.
• Managing complaints and ensuring timely resolutions.
• Collaborating with the internal & external sales team to meet customer needs.
• Verifying order details and ensuring timely delivery.
• Assisting with aftersales processes and project follow-up

Wanted someone … 

• Strong administrative skills and experience with order processing systems (such as ERP or CRM).
• Excellent communication skills in Dutch, French, and English.
• Experience in customer service and order processing, is a nice to have
• Solution-oriented, customer-friendly, and accurate in your work.
• Technical interest is a plus.

What we offer 

Join a company where you’ll feel at home, with a warm, supportive and ambitious team. We’re all about challenging the status quo, inspiring each other, and maintaining a healthy work-life balance. Enjoy a competitive salary that reflects your skills and experience.

Got questions? Feel free to reach out to Jolien at +32 58 23 00 22 or via jolien@prado.eu.

We’d love to hear from you!