Return request

At prado, we want you to be completely satisfied with your purchase. If you are not satisfied with your goods, you may return them within 30 days. To ensure a hassle-free return process, please take the time to read the instructions below before filling out the return form.

We will only accept the following self-delivered goods for a refund: undamaged and unopened in their original packaging. These items will be refunded 75% of the purchase price. Undamaged but opened items in their original packaging will be refunded 50% of the purchase price.

Return form

To return your goods, please fill out the following information:

    Fill in the articles you want to return:

    SKU Quantity Return reason
    Add article

    At prado, we strive to provide the highest quality products and services to our customers. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us. We are happy to help you.

    Keep in mind that you are responsible for shipping your product. From the moment it arrives with us, we will make every effort to do what is necessary for you.

    Other questions?

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