GENERAL TERMS AND CONDITIONS OF SALE 

version 28/11/2025

French text available upon request – Dutch text available upon request – German text available upon request. 

Art. 1: Object and Scope 

These general terms and conditions of sale apply to all sales contracts concerning the products of PRADO EUROPE, concluded between PRADO EUROPE and the buyer. By concluding a sales contract with PRADO EUROPE, the buyer acknowledges and accepts the general terms and conditions of sale. These terms and conditions apply to contracts for the sale of products (standard products or custom-made products) as well as contracts that include services or repairs. Additional and/or conflicting terms from the buyer that have not been expressly and in writing accepted by PRADO EUROPE are hereby excluded. 

Art. 2: Formation of the Agreement 

The information provided on the website, in catalogs, brochures, or quotations is non-binding. No rights can be derived from the information provided. The agreement is validly concluded through written acceptance by PRADO EUROPE of the order placed by the buyer. A quotation issued by PRADO EUROPE is provided for informational purposes only and does not create any obligations for PRADO EUROPE. PRADO EUROPE reserves the right to suspend the execution of the contract and request guarantees for its proper execution if it believes there are reasons to doubt the buyer’s creditworthiness. A contract only becomes effective after written confirmation of the order by PRADO EUROPE. If there are outstanding overdue invoices, we reserve the right to deliver outstanding orders only after prepayment of these orders and settlement of the outstanding invoices. 

Art. 3: Delivery Period 

The delivery times provided by PRADO EUROPE are purely indicative and do not constitute a binding commitment. Late deliveries do not entitle the buyer to cancel the order or claim damages unless explicitly agreed upon in writing. PRADO EUROPE shall in no case be obliged to meet the delivery period in the event of a breach by the buyer, such as non-payment or failure to accept delivery, or in cases of force majeure, including but not limited to machine breakdown, strikes, shortages of raw materials due to non-delivery by suppliers, etc. If PRADO EUROPE becomes permanently unable to fulfill an accepted order due to a cause beyond its control, it may terminate the contract with a simple notification, without any liability for damages. 

Art. 4: Transfer of Risk 

The risk of damage or loss of the goods is transferred to the buyer as soon as the goods are separated from other goods at PRADO EUROPE’s premises and/or made available for collection by the buyer or are ready for transport to the buyer. The transport of products is always at the buyer’s expense unless explicitly agreed otherwise in writing, and always at the buyer’s risk, even in the case of carriage-paid shipments. 

Art. 5: Complaints Regarding Delivered Goods 

The buyer must notify PRADO EUROPE in writing of any visible defects or non-conformity of the goods with the accepted order immediately and no later than 72 hours after delivery. After this period, the products are deemed to be definitively accepted by the buyer. Non-visible defects must be reported in writing to PRADO EUROPE within 7 days of their discovery. A response to a late complaint does not imply a waiver of this provision. Any complaints regarding transport must be addressed to the relevant transport company by means of a note on the waybill. 

Art. 6: Price of Goods 

Unless otherwise agreed, prices are calculated ex-works and packaged. All additional costs for transport, customs clearance, and taxes are borne by the buyer. If these costs are advanced by PRADO EUROPE, they must be reimbursed upon first request or at the latest upon physical delivery of the goods. 

Art. 7: Payment 

Payment for the products must be made within 30 calendar days from the invoice date at PRADO EUROPE’s registered office. PRADO EUROPE’s agents, sales representatives, and employees are not authorized to receive payments. In the event of non-payment within this period, the outstanding amounts will automatically and without prior notice bear interest at a rate of 12% per year from the due date until full payment is received. Any unpaid amount on its due date will be increased automatically and without prior notice by a fixed amount of 12%, with a minimum of €50 and a maximum of €2,500, to cover PRADO EUROPE’s costs. This applies even if PRADO EUROPE grants the buyer grace periods. Under no circumstances may the buyer invoke a complaint to suspend or delay payments. The non-payment of a single invoice on its due date makes the entire outstanding balance of all other invoices, even those not yet due, immediately payable. All collection costs are borne by the buyer. The acceptance of bills of exchange does not constitute a renewal of debt. 

Art. 8: Returning Goods 

Purchased products can be returned within 30 days after delivery. Undamaged products in an unopened box will be refunded at 75% of the purchase price. Undamaged products in an opened box will be refunded at 50% of the purchase price. PRADO EUROPE never accepts returns of damaged products, LED-strips, tracks, drivers, and/or brass fittings, custom made spots (including spots with extension parts – spots with RAL color – …)

Goods can be returned to the following address: 

PRADO EUROPE bv – Handelsstraat 2 – 8630 Veurne 

Always include the completed return form with your shipment. Return shipping costs are at the buyer’s expense. 

Art. 9: Retention of Title Clause 

The sold goods remain the property of PRADO EUROPE until full payment of the purchase price, including principal and additional charges. In the event of resale, PRADO EUROPE retains the right to claim the amount corresponding to the value of the resold goods. The retention of title is transferred to the resale price. Once the goods have been delivered, the buyer bears all risks, including force majeure and destruction, and is responsible for their safekeeping. Non-payment of any amount due on its due date may result in the repossession of the goods. 

Art. 10: Complaints Regarding Invoices 

All complaints regarding invoices (or other documents) must be submitted in writing within 5 days of the invoice date (or the date of the document). A response to a late complaint does not imply a waiver of this article. 

Art. 11: Buyer’s Obligation to Take Delivery 

Accepted orders must be collected within the agreed period, and if no period has been agreed upon, within 30 days. If the buyer fails to collect the order, PRADO EUROPE is entitled either to compel the buyer to take delivery or to terminate the sale in whole or in part. In this case, the buyer owes PRADO EUROPE liquidated damages of 35% of the sale price, without prejudice to PRADO EUROPE’s right to claim additional compensation if the actual damage exceeds the estimated damages. 

Art. 12: Liability of PRADO EUROPE 

PRADO EUROPE cannot be held liable for any fault, even gross negligence, on its part or that of its employees, except in the case of intentional misconduct. PRADO EUROPE shall in no event be liable for any consequential damages such as loss of expected profit, revenue decline, increased operational costs, or loss of customers suffered by the buyer, its employees, or third parties due to any fault or negligence of PRADO EUROPE or its employees in connection with this agreement. PRADO EUROPE’s liability is in any case limited to the obligation to replace the goods or refund the invoiced goods, at PRADO EUROPE’s discretion, excluding any additional damages. Notwithstanding the foregoing, PRADO EUROPE’s liability shall in any case be limited to €25,000, except in cases of intentional misconduct. 

Art. 13: Competent Court and Applicable Law 

All disputes concerning the existence and execution of sales contracts concluded with PRADO EUROPE fall under the exclusive jurisdiction of the courts of Ghent or the courts of the buyer’s place of residence, at PRADO EUROPE’s discretion. 

Belgian law applies.